Refund Policy

    Last updated: September 2026

    At Verto.rocks, we want customers to be confident that the software they purchase works as described. Because our products are digitally delivered software and license keys, different refund rules may apply compared with physical products.

    1. Refund Requests

    If you experience a problem with a Verto product, please contact us at info@verto.rocks before requesting a refund.

    We will first make reasonable efforts to help resolve installation, activation, compatibility or functionality issues related to our software.

    Refund requests should include the order number and a description of the problem.

    2. When a Refund May Be Provided

    A refund may be provided where:

    • the purchased software cannot be downloaded or activated due to a problem attributable to Verto.rocks;
    • the software materially fails to provide functionality described on the product page and we are unable to resolve the issue;
    • the customer was charged more than once for the same purchase due to a payment or technical error; or
    • a refund is required under applicable consumer law.

    3. When a Refund May Not Be Provided

    A refund will generally not be provided where:

    • the customer simply changes their mind after receiving or activating the digital product;
    • the customer purchased the wrong license plan despite the applicable limits being clearly described before purchase;
    • the customer’s website, hosting environment or third-party software does not meet the stated requirements;
    • a problem is caused by WordPress, WooCommerce, a theme, another plugin, hosting configuration or another third-party service rather than the Verto product;
    • the customer no longer needs the software; or
    • the customer violates the applicable software license terms.

    4. EU and EEA Consumers

    Consumers in the European Union and European Economic Area may have a statutory right to withdraw from certain online purchases within 14 days.

    For digital content supplied immediately after purchase, this right may be lost once delivery or access begins if the consumer has expressly agreed to immediate performance and acknowledged that this results in the loss of the right of withdrawal, as permitted by applicable consumer law.

    Nothing in this Refund Policy limits any mandatory consumer rights that cannot legally be excluded.

    5. How to Request a Refund

    To request a refund, contact:

    Bombardi OÜ
    Email: info@verto.rocks

    Please include your order number, the email address used for the purchase and the reason for the refund request.

    Approved refunds will be returned using the original payment method where reasonably possible. Processing times may depend on the payment provider or bank.

    6. License Deactivation

    If a refund is issued, the associated software license may be cancelled or deactivated. The customer must stop using the refunded paid software and any functionality requiring that license.